Privacy Policy

Flowize ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead management platform and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, password, and business information when you register for an account.
  • Business Information: Company name, business address, website URL, and contact details.
  • Payment Information: Credit card details and billing address (processed securely through Stripe).
  • Communications: Information you provide when you contact us for support or other inquiries.

1.2 Lead Data

When you use our services, we process lead information on your behalf, including:

  • Lead names, email addresses, and phone numbers
  • Appointment schedules and communication history
  • SMS and call logs
  • Source tracking data (UTM parameters, referrers)

1.3 Automatically Collected Information

We automatically collect certain information when you use our platform:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, features used, time spent on the platform, and click patterns.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our lead management services.
  • Communication: To send you service-related notifications, updates, and marketing communications (with your consent).
  • SMS Services: To send SMS messages to your leads on your behalf through our platform.
  • Call Forwarding: To route incoming calls from leads to your business phone number.
  • Analytics: To analyze usage patterns and improve our platform.
  • Security: To detect, prevent, and address technical issues and security threats.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who assist us in operating our platform:

  • Twilio: For SMS messaging and voice services
  • Stripe: For payment processing
  • Cloud Hosting: For data storage and infrastructure
  • Analytics Providers: For platform usage analysis

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data in transit
  • Encrypted data storage at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination:

  • Account data is retained for 30 days before permanent deletion
  • Billing records are retained as required by law (typically 7 years)
  • Anonymized analytics data may be retained indefinitely

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Export: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@flowize.app.

7. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to equal service and price

We do not sell personal information to third parties.

8. International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification
  • Displaying a notice in our platform

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Flowize
Email: privacy@flowize.app
Address: San Francisco, CA, United States

For data protection inquiries, you may also contact our Data Protection Officer at dpo@flowize.app.