Cookie Policy

This Cookie Policy explains how Flowize ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website (including marketing and tenant/lead flows) and use our services. By using our website, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your overall experience.

Types of Cookies

  • Session Cookies: Temporary cookies that expire when you close your browser.
  • Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.
  • First-Party Cookies: Cookies set by the website you're visiting.
  • Third-Party Cookies: Cookies set by external services integrated into the website.

2. How We Use Cookies

We use cookies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core features such as:

  • User authentication and session management
  • Security features and fraud prevention
  • Load balancing and server optimization
  • Remembering your cookie consent preferences

These cookies cannot be disabled as they are essential for the website to work.

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Remembering your language and region preferences
  • Storing your display settings (dark/light mode)
  • Remembering form data you've entered
  • Providing personalized features

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website:

  • Counting visitors and page views
  • Understanding user navigation patterns
  • Identifying popular content and features
  • Detecting and diagnosing errors
  • Measuring the effectiveness of our marketing

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements:

  • Tracking visitors across websites
  • Displaying personalized advertisements
  • Measuring ad campaign effectiveness
  • Limiting how often you see an ad

3. Cookies We Use

Cookie Name Purpose Duration Type
session_token User authentication Session Essential
csrf_token Security protection Session Essential
cookie_consent Stores your cookie preferences 1 year Essential
theme Display preferences 1 year Functional
locale Language preference 1 year Functional
_ga Google Analytics tracking 2 years Analytics
_gid Google Analytics session 24 hours Analytics
_fbp
Marketing (if used)
 3 months Marketing

4. Third-Party Cookies

We use services from the following third parties that may set cookies on your device:

Stripe

Our payment processor Stripe uses cookies to process subscription and one-time payments securely and to prevent fraud. This is required when you subscribe or upgrade your plan.

Learn more: Stripe Privacy Policy

Google Analytics (if enabled)

We may use Google Analytics to analyze website traffic and usage patterns. You can opt out via your cookie preferences or browser add-ons.
 
Learn more: Google Privacy Policy
 
If we add customer support chat or other third-party tools, they may set their own cookies; we will update this policy accordingly.

5. Managing Cookies

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View cookies stored on your device
  • Delete all or specific cookies
  • Block all cookies or only third-party cookies
  • Set preferences for specific websites

Here's how to manage cookies in popular browsers:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Cookies and Site Permissions

5.2 Cookie Consent

When you first visit our website, you'll see a cookie consent banner. You can:

  • Accept All: Enable all cookie categories
  • Essential Only: Only essential cookies will be used
  • Customize: Choose which categories to enable

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.

5.3 Opt-Out Links

You can opt out of specific third-party cookies where applicable:
  • Google Analytics Opt-out
  • Network Advertising Initiative Opt-out (for participating ad networks)

6. Similar Technologies

In addition to cookies, we may use other similar technologies:

6.1 Local Storage

We use browser local storage to save your preferences and improve performance. Unlike cookies, local storage data is not sent to the server with each request.

6.2 Pixel Tags (Web Beacons)

Small transparent images used to track email opens and website visits. They help us measure the effectiveness of our communications.

6.3 Device Fingerprinting

We may collect device characteristics for security purposes to detect and prevent fraud.

7. Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature. Currently, there is no industry standard for responding to DNT signals. Our website does not currently respond to DNT signals, but you can manage tracking through cookie settings.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Showing a notification banner on the website

9. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Flowize
Email: support@flowize.app
Address: 1209 Mountain Road Pl NE #8028, Albuquerque, NM 87110, United States

By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.